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Your Membership Support Checklist

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Your Membership Support Checklist

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Creating a membership site and getting along with it is not an easy task. You have to help your members with everything. Outsourcing support for your membership is the best way to do it. Here is how to get to it:

Steps

1
Done

TEACH THE SUPPORT STAFF EVERYTHING:

First of all, you have to give basic training to your support staff about helping your customers.

2
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Teach them different ways in which they can answer the questions of your customers.

3
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Humanize your customer service team because your customers are often stressed when they ask questions, so your staff should be able to help them.

4
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Include humans in your support staff in place of robots who give automatic answers to your customer’s questions.

5
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Teach your Support Staff basic manners and limits of answering to your customers, so that their answers don't become a factor in losing leads.

6
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Teach your support staff about guiding your customers to understand any new feature of your site.

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CREATE A SYSTEM:

Develop an appropriate system for your member's support. Provide the necessary information about your site on the landing page.

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Create a section where customers can advise about improvements in the products.

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Develop different levels of your website to help your customers adapt to the level of their choice.

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Centralize your contact options in one location for your customers.

11
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COMPLETE A LIST OF COMMON ISSUES:

Use design to guide your customers to specific channels on your website.

12
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For each issue faced by the customer develop a different field to solve it.

13
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Take a review of all the issues faced by the customers and try to make a list of the answers and solutions to them and uploads this list on your website.

14
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Showcase the names of the support team working during those specific hours when your customer has some problem and help them get to the support team by doing so.

15
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HOLD Q/As:

The best way for membership support is holding a Q/A session.

16
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Give your customers some spot to ask questions about your site and then answer those questions honestly as it will develop trust between you and your customers.

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SHOW FAQs AND SUPPORT OPTIONS:

Before, your customers need to ask a question, provide them with a list of FAQs to give them answers to their common questions.

18
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Clearly identify the support options on your website so that your customer doesn't feel any difficulty finding support.

Athira

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Successful Membership Overview Checklist
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Successful Membership Overview Checklist
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How To Advertise Your Startup Effectively

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